Corrective Action
Turn every violation into a task with an owner, a deadline and proof it was fixed.
Build My Correction PlanNYC health inspection help for restaurants
Got a B, a C, or Grade Pending? We help NYC restaurants get their A back.
A bad inspection, an OATH summons or a shutdown can put everything you built at risk. Send us your inspection report. We will tell you what to fix first and what may be challenged, and we stay with you through the hearing or the reopening.
Free 15 minute review of your inspection report. Just send a photo on WhatsApp.
NYC only · All five boroughs · 24/7 emergency intake
NYC only · All five boroughs · 24/7 emergency intake
Hablamos español. Envíenos una foto de su reporte de inspección por WhatsApp.
Dramatized scenes. Every case is different and results vary. We are not endorsed by any NYC agency.See how we can help ↓
Free 15 minute review
Not sure how bad it is? Send us your inspection report.
Take a clear photo of your inspection report, summons or closure order and send it on WhatsApp. A specialist will go over it with you for 15 minutes, free, and tell you what we see and what we would do next. No pressure and no obligation.
Step 1
Take a photo of every page of the report or summons.
Step 2
Send it on WhatsApp with your restaurant name and borough.
Step 3
We get back to you and walk you through it.
New Yorkers see your letter grade before they see your menu. We know what gets cited, what your paperwork needs to show, and how to move fast when the doors are closed.
25+Years in the restaurant industry
500+Restaurant engagements
5NYC boroughs
24/7Emergency intake
Restaurants and hospitality brands we have worked with
How we help · New York City
Whatever the Health Department just handed you, we start there.
A bad inspection, a summons, a Grade Pending card, a closed door. Each one needs a different plan. We figure out what you are facing, then do the work with you, from the kitchen floor to the paperwork.
you have built.Talk to a specialist
01Before the inspector comesMock Inspection
Find the problems
before the inspector does.
We walk your kitchen, bar, storage and dining room the way a NYC health inspector would. You get a clear list of what to fix first, and your team learns what to do on inspection day.
- A full walkthrough of kitchen, bar, storage and service areas
- A priority list of fixes, most serious first
- Coaching so your staff knows what to do when the inspector walks in
02You got a summonsOATH Hearing
Don't walk into your
OATH hearing unprepared.
The inspection report is not the whole story. We go through every violation on your summons, gather your photos, invoices and service records, and get your case ready. Where authorized, we can represent you at the hearing.
- Line by line review of your summons and inspection report
- Photos, statements and service records organized into one file
- Hearing preparation, and representation where authorized
03Closed by the Health DepartmentShutdown & Reopening
Your doors are closed.
Let's get you ready to reopen.
Every closed day hurts. We look at the closure order right away, line up the repairs and corrections, organize the proof, and get you ready for the reopening inspection.
- Fast review of the closure order and the critical conditions behind it
- Clear priorities for repairs, cleaning and contractors
- Preparation for the Health Department reopening inspection
After the emergencyKeep the A
Keep the A
once you get it.
Staff Training
Practical training for your team on food protection, temperatures, cleaning and daily routines, so the same violations don't come back.
Train My StaffOngoing Support
We keep track of your inspection history, open fixes, documents and deadlines, so nothing sneaks up on you.
Ask About Ongoing SupportGrade A Intelligence
Stop finding out about problems when the inspector does.
Inspection Watch keeps your inspection history, open corrections, documents, hearing dates and next steps in one place, so you always know what is done and what is still open.
Sample view
Inspection historyON FILE
Where you are in the inspection cycleACTIVE
Open corrections4
Documents that need attention2
Hearing datesTRACKED
Next stepFIELD REVIEW
Sample view, not real client data. NYC health inspections are unannounced. Nobody can tell you the exact day an inspector will show up, and we will never claim to.
Real results
What happened for owners in your position.
Every case has different facts, so we never promise an outcome. Here is what the work looked like for a few NYC restaurants.
52 to 19
OATH violation points
A Brooklyn restaurant entered the matter with 52 violation points at issue. After review and challenges to assessed violations, the cited case outcome was reduced to 19 points.
2 days
Reopening after a shutdown
In a Manhattan closure engagement, corrective action was organized immediately and the restaurant reported reopening in two business days.
41 days
From C to A
One Midtown kitchen moved from C to A in 41 days, going from 31 points to 9. Read the full case
500+
Restaurant engagements
Hundreds of restaurant engagements across New York City's five boroughs, from neighborhood spots to national brands.
These examples reflect specific client engagements and published client accounts. Outcomes depend on findings, evidence, compliance history, agency action and the facts of each matter. Past results do not guarantee future outcomes.
Who you will work with
People who have run kitchens, not just read the rules.
Our specialists come from kitchens, bars, restaurant ownership and regulatory work. They know what a busy Friday night looks like, and what it takes to stay ready for an inspection anyway.
Anthony CollinsCompliance Specialist · 28+ years in commercial kitchen operations and chef leadership.
Sofia OrlovaCompliance Specialist · High volume front of house and bar operations, temperature controls and cleaning protocols.
Teddy AshfordCompliance Specialist · Regulations, permits, violation response and operational systems.
Sam G.Compliance Specialist · Former restaurant owner who brings the owner's side to every case and hearing prep.
Free resources
Understand the NYC inspection system before it costs you.
Plain English guides on letter grades, Grade Pending, DOH violations and OATH hearings, written for restaurant owners.
Field Notes
Articles and real case files from our desk, like the Midtown kitchen that went from C to A in 41 days.
Read Field NotesThe Grade A Memo
A short weekly email for NYC restaurant owners. Free, every Tuesday morning.
Get the MemoFAQ
Got a pending grade or a hearing notice? Start here.
Straight answers to the questions owners ask us every week. Still not sure? Send us a photo of your inspection report on WhatsApp and we will go over it with you for free.
01What does Grade Pending mean?
Usually it means the score from your inspection would give you a B or a C, and you have the chance to challenge the violations at an OATH hearing before your grade is final. While you wait, you can post the Grade Pending card. It is a warning, not the end of the story, and what you do before the hearing matters.
02I have a Grade Pending card and a hearing notice. What do I do right now?
Call us at (212) 470-9909 or send a photo of your inspection report and summons on WhatsApp. Time matters. Fixing the conditions, keeping proof that you fixed them, and checking every violation on the report before the hearing can all shape the outcome. The sooner we see it, the more options you have.
03How does OATH hearing help work? What should I expect?
First we read your inspection report and summons line by line and flag the violations that may be challenged. Then we build your file: photos, invoices, service and repair records, and proof of what you corrected. Before the hearing we walk you through what will happen. Where authorized, we can represent you at the hearing. In one Brooklyn case, 52 violation points at issue were reduced to 19. Every case is different, and we will tell you honestly what we see.
04The Health Department closed my restaurant. Can you help me reopen?
Yes. Call us the moment it happens, day or night. Our emergency intake runs 24/7. We look at what triggered the closure, put the corrections in order, organize the proof, and get you ready for the reopening inspection. In one Manhattan case, the restaurant reported reopening in two business days. How long it takes depends on why you were closed and how fast the work gets done and documented.
05What happens during a mock inspection, and how often should I do one?
We walk your kitchen, bar, storage and service areas the way a health inspector would. We check temperatures, storage, labeling, pest signs, handwashing stations and more. You get a list of what we found, most serious first, with how to fix each item. If you fail with us, that is the point. It is much better to find it with us than on inspection day. We usually recommend at least one mock inspection a quarter, and another one after big staff changes.
06Can you tell me when the inspector is coming?
No. NYC health inspections are unannounced, so be careful with anyone who says they know the date. What we can do is help you stay ready every day, starting with a mock inspection and a clear list of what to fix.
07Can you guarantee I get my A back?
No, and be careful with anyone who does. Every case depends on your violations, your evidence and your history. What we can promise is to be straight with you from the start about what we are working with, and to do the work to give you the best shot.
08How much does it cost? Is the first review free?
The first step is free. Send us a photo of your inspection report on WhatsApp and a specialist will go over it with you for 15 minutes and tell you what we would do. After that, the cost depends on the work: a mock inspection is a different job than an OATH case or a shutdown.
09Do you work outside New York City?
No. We only work with restaurants in New York City, in all five boroughs: Manhattan, Brooklyn, Queens, The Bronx and Staten Island.
10Do you help with permits and licenses?
Our focus is health inspections, violations, hearings and reopening. For permits and licenses, we can point you to the right specialists.
Grade A Rescue does not guarantee specific outcomes. We are compliance specialists, not attorneys. For legal advice, talk to a qualified attorney.
Got a bad grade, a summons, or a closed door? Let's talk today.
Contact us
Tell us what happened.
Your restaurant name, borough, what happened, and any date you are up against. That is all we need to get started.
Hablamos español. Llámenos o escríbanos por WhatsApp.
Phone(212) 470-9909
WhatsApp(212) 470-9909
CoverageManhattan · Brooklyn · Queens
The Bronx · Staten Island
The Bronx · Staten Island
Emergency intake24/7